Returns & Refunds Policy

We want you to love your art from Art2uStudio. If something isn’t right, this policy explains how returns and refunds work.

Do we accept returns?

Yes, we accept returns on most items within 30 days of delivery, as long as they are:

• Unused and in their original condition

• In the original packaging (where possible)

• Accompanied by proof of purchase (order number or receipt)

If more than 30 days have passed since your purchase, we may not be able to offer a refund.

Exceptions (non‑returnable items)

We cannot accept returns for:

• Custom or personalised artwork

• Digital downloads

• Items marked “Final Sale” or “Non‑returnable” on the product page

Please check the product description carefully before ordering.

How to start a return

To start a return:

1. Email us at info@art2ustudio.co.uk.

2. Include your order number, the item you’d like to return, and the reason for the return.

3. If your item arrived damaged or incorrect, please attach clear photos of the issue.

We’ll reply within 2 business days with return instructions and the return address.

Return shipping

• Unless your item is faulty, damaged, or incorrect, you are responsible for the cost of return shipping.

• We recommend using a tracked shipping service, as we can’t guarantee that we will receive your returned item.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item:

• Contact us within 7 days of delivery at info@art2ustudio.co.uk.

• Include your order number and photos of the damage or issue.

Once we review your request, we’ll work with you to replace the item or issue a refund.

Refund processing times

Once we receive and inspect your return, we’ll email you to let you know we’ve received it and whether your refund is approved.

• Approved refunds are processed within 5–10 business days back to your original payment method.

• Your bank or card provider may take additional time to show the refund on your statement.

If you haven’t received a refund after we’ve confirmed it:

1. Check your bank account again.

2. Contact your credit card company or bank, as it may take some time before your refund is officially posted.

3. If you’ve done all of this and still haven’t received your refund, please contact us at info@art2ustudio.co.uk.